What does the charter fee cover?
The charter fee includes the Captain's services, fuel, exclusive use of the yacht during the charter period, and standard water toys.
What are the payment terms? Can I make a deposit?
Please note that full payment is required to reserve the yacht charter, and the booking will only be confirmed upon receipt of full payment.
What is your cancellation and rescheduling policy?
If cancellations are made less than 14 days before the yacht charter date, there will be no refund or rescheduling allowed, and 100% of the charter fee will be charged. For cancellations made less than one month before the yacht charter date, a refund of up to 50% may be granted at Tarara's discretion.
Rescheduling is free of charge if made more than one month prior to the charter date. However, if rescheduling is made less than one month prior to the yacht charter date, a rescheduling fee equivalent to 50% of the charter rate will be charged. Please note that no rescheduling or refund is allowed within 14 days of the confirmed charter date.
What happens in case of rain or haze?
The captain holds the final decision in the event of wet weather, as the safety of everyone on board is paramount. Customers are still required to proceed to the marina and wait for the captain's final decision.
In the case of light rain or drizzle, the yacht will still sail out as scheduled. However, in the case of heavy rain or thunderstorm, the captain will try to delay the sail out timing for a maximum of 30 minutes.
If it is not possible to delay any longer, the charter will be rescheduled to another date of your choice (subject to availability) free of charge. Please note that no refunds are allowed.
Under what circumstances would the charter be cancelled?
If the charter guests engage in any unsafe behavior during the charter, such as excessive alcohol consumption, as determined solely by the captain, there will be no refund for the cancellation. Tarara reserves the right to recall the vessel in the event of severe weather, as forecasted or occurring. If the charterer chooses to end the charter prematurely, it is considered cancelled, and there will be no refund. Once the yacht has left the marina, the charter is considered fulfilled, and no cancellations or refunds will be provided.
Will I need a passport for the yacht charter?
No, a passport is not required as the yacht will only be sailing in Singapore's waters. However, a passport may be required if you plan to travel to other countries, such as Indonesia or Malaysia.
Do the yachts have ice boxes?
Yes, each yacht has its own large individual ice box that can hold approximately 20kg of ice.
I don't know how to swim. Is it safe for me to go on the yacht?
The yacht provides life vests for all guests, so you can request one if you want to swim in the sea.
Can I bring food & beverages onboard?
You may bring your own food and beverages aboard without incurring any additional fees. Please note that there is no corkage fee. However, please refrain from bringing red wine as it may cause stubborn stains.
Is there any music available on board?
The yacht has a sound system and can be connected to via Bluetooth to play your own music.
Can I bring my pets on board?
Unfortunately, pets such as dogs and cats are not permitted on board.
Is a child counted as a person in the headcount?
Yes, both children and infants are considered as individuals and will be charged accordingly.
Will I get mobile phone signal or internet connection during the yacht trip?
It will depend on the signal coverage provided by your telecom provider. Generally, you should be able to use your mobile phone as long as we are within Singapore's waters. At certain area, the signal may be weak, such as at Eagle bay area.
Can I charge my phone while on the yacht?
Of course! There are plenty of power outlets available for you and your guests on board.
I may get sea-sick while on board. What should I do?
If you are worried about getting sea-sick while on board, we suggest bringing along some sea-sickness medication as it is not provided on the yacht.